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Klockit Customer Service

Contact Us
Return Policy
Refund Policy
Warranty Policy
Cancellation Policy
Customer Review Submission Policy
Terms of Payment
Opening an Account
Shipping Information
International Orders
Cookies
Substitutions
About Us

Return Policy

Our business revolves around you. We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase, you can return your product(s) to us within 90 days for a refund in the amount of the purchase price (original and return shipping charges excluded). Merchandise returned after 90 days from the date of invoice will be subject to a 20% restocking fee.

You must return merchandise in its original condition and packaging. Products cannot be returned if they are not in the original condition, are older than 1 year from the invoice date, or were personalized.

Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per our warranty policy.

Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.
Send return merchandise to:

Klockit
Attn: Returns
N3211 County Road H
Lake Geneva, WI 53147

Refund Policy

Products that qualify for a refund will be refunded the amount of the original purchase price, minus a 20% restocking fee (if applicable) and all shipping charges. Refund processing takes up to 5 business days once we have received the return merchandise. Once the refund has been processed, the refund will post to the original payment method used in the purchase transaction.

Warranty Policy

We pride ourselves on standing behind our products and proudly uphold our commitment to quality. We warrant that all products we manufacture or sell are of good material and workmanship and, when properly installed and operated, will be free of defects for the stated warranty period from the date of purchase.

Any product that, under normal use and service, fails during the stated warranty period will be replaced, repaired, or a credit will be issued at our sole discretion. If your product has failed to work properly during the stated warranty period, please contact us at 1-800-556-2548.

The warranty period varies by product. Warranty terms for each product are specified on the online product page, the product packaging, or in the product's user manual. Transportation charges for returned goods will be paid for by the customer, but refunded if we deem the returned goods defective. We will not replace, repair, or credit for products that have been damaged (including by acts of nature), tampered, abused, improperly installed, or repaired or altered by others than our authorized representatives.

Cancellation Policy

Once placed, orders cannot be cancelled or modified.

Customer Review Submission Policy

We would love to hear from you! As a Klockit customer, your product feedback is very important to us. Product reviews help future shoppers make the right buying decisions, and let us know ways we can continually improve the products we offer.

Once you've had a chance to set up and use your product(s), we invite you to share your thoughts about the product(s) with other customers. We also encourage you to attach an image or share a video link of the product to help illustrate how you use it. Some of our customers are extremely creative and we love seeing all the unique product applications!

We believe the best reviews don't just say whether or not you liked a product, but also why. Your review should be relevant to the product you are reviewing. We welcome your honest opinion about our products. We do not remove reviews because simply because they are negative. We believe all helpful information can inform our customers' buying decisions.

Please note: If your product review does not comply with our guidelines, it may be rejected.

We will not accept the following feedback:

Reviews not about the product:
  • Shipping experience
  • Store experience
  • Customer service experience
  • Product availability
Reviews containing inappropriate or offensive content:
  • Inappropriate language
  • Hate speech and offensive content
  • Promotion of illegal conduct
If you believe you are having a trouble shooting problem, please first contact our customer service team at 1-800-556-2548 or klockit@klockit.com. This will give us the chance to quickly solve any issue you may be experiencing. Typically, problems are easily rectified with simple solutions. We may also reach out to you directly to offer support on any issues you may be experiencing.

Terms of Payment

Payment must be received with your order. We accept Visa, MasterCard, Discover, and American Express online. Personal check by mail and C.O.D. are accepted for phone and fax orders only. All insufficient or closed account checks will receive an additional charge of $25. There is an additional $12.00 for C.O.D. orders; C.O.D. orders over $250 require payment by certified check or money order.

Opening an Account

Open accounts are available to all recognized schools, institutions, and government agencies. Open accounts are also available to businesses with a Dunn & Bradstreet rating of "Good" or higher. To be considered for open account, you must submit a completed credit application to klockit@klockit.com, and your initial order must be for at least $250. Terms: Net 30 days.

Shipping Methods

The shipping information shown below is based on orders shipping within the contiguous 48 states only. Our shipping deadline is 12:00 p.m. CST Monday - Friday. Orders placed after 12:00 p.m. CST Monday - Friday will ship out the next business day. Orders placed on Saturday or Sunday will ship out on Monday (or the next business day).

Orders Total

Ground

3-5 Day

Two Day

Next Day

$0-$35.00
$6.50 $12.75 $19.75 $30.00
$35.01-$50.00
$8.00 $14.25 $21.50 $31.75
$50.01-$75.00
$9.50 $15.75 $22.75 $33.00
$75.01-$100.00
$11.75 $18.00 $25.00 $35.25
$100.01-$200.00
$15.75 $22.00 $29.00 $39.25
$200.01-$300.00
$18.25 $24.50 $31.50 $41.75
$300.01-$400.00
$24.50 $30.75 $38.00 $48.00
$400.01-$600.00
$32.75 $39.00 $46.00 $56.25
$600.01-$800.00
$36.75 $43.00 $50.00 $60.25
$800.01-$900.00
$39.75 $46.00 $53.00 $63.25
$900.01-$1100.00
$46.75 $53.00 $60.00 $70.25
$1100.01-$1300.00
$51.75 $58.00 $65.00

$75.25

$1300.01-$1500.00
$63.75 $70.00 $77.00 $87.25

$1500.01+

Email or Call

Email or Call

Email or Call

Email or Call

Please Note: We will email you the shipping charge for orders exceeding $1,500 and orders shipping outside the Continental U.S. When you submit your order online, we will process your product total only. Once your order is received, we will email you with the shipping charge and shipping options before your package ships. You can also call us toll-free at 1-800-556-2548. Expedited shipping is not available for orders shipping to P.O. boxes.

International Orders

We are happy to coordinate shipping outside of the continental United States. Please note: Additional shipping charges will apply to all orders shipping outside the Continental U.S., including orders shipping to Alaska, Hawaii, Canada, and all other International locations. Please make sure to include a valid email address with your order. All additional taxes and customs duties are the responsibility of the purchaser. Contact your local customs office for more information on these charges.

Free shipping offers do not apply to orders shipping outside the Continental U.S., including orders shipping to Alaska, Hawaii, Canada, and all other International locations. Should you have any questions, please contact us at klockit@klockit.com or toll-free at 1-800-556-2548.

Substitutions

We are continuously searching for better quality and at times may substitute a brand of equal or better value for the specific item pictured. We also reserve the right to change prices at any time, due to the constantly changing market.

Cookies


Cookies are small pieces of digital information stored by your browser on your computer’s hard drive. Our cookies do not contain any address or billing information, but they do enable us to identify repeat visitors and help personalize their experience at www.klockit.com. Most web browsers automatically accept cookies, but you can usually change your browser to prevent their use if you desire. Without a cookie, you will not be able to use most of the features of www.klockit.com, such as placing items in your shopping cart and purchasing them.

About Us

Klockit is a family owned business located in Lake Geneva, Wisconsin. For over 42 years our company has committed itself to offering you the finest quality products at competitive pricing and supplying you with everything needed to build a beautiful heirloom quality clock, or to repair a treasured keepsake. We are working harder than ever to source and develop new and exciting products. We hope you will be delighted with our wide variety of clock kits, clock plans, and clock components, including Quartz Clock Movements, Clock Inserts, Dials, Hour and Minute Clock Hands, Mechanical Clock Movements, Pendulums, and much more.

People of all ages continue to discover clockmaking to be a rewarding outlet for their creativity and hobby interests. Giving a clock, handcrafted by you, represents so much more than just a gift or a piece of fine furniture. It will be an heirloom passed down from generation to generation providing lasting enjoyment and wonderful memories.

Klockit would like to take this opportunity to express heartfelt appreciation to all the wonderful customers and friends who have supported us these many years. We know that, were it not for your love of making beautiful clocks, music and jewelry boxes, weather stations, and other related works of art, there would be no Klockit. We want to thank our customers for inspiring us with new clock designs and for offering suggestions on new products. Your enduring loyalty motivates us to continue providing quality products, the best prices, and the finest service possible. We look forward to hearing from you and please remember to share your clockmaking experiences with us through stories and photos.

We rely on customer feedback to help ensure our products are of the highest quality and our customer service is the best. Please let us know what you think, send us an email.

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